Phone: +86 -13661714060
Mail: kliu@jiechi.com
Phone: +86 -13661714060Mail: kliu@jiechi.com
We understand that cross-border after-sales support is crucial to you. While our standard sales do not include routine after-sales support to maintain price competitiveness, we have established a comprehensive support system. All equipment undergoes rigorous testing and video inspection before leaving the factory to ensure basic reliability. We also offer tiered after-sales support, allowing you to maintain control at all times.
Basic Support
We will always provide remote support and commit to responding quickly within 12 hours. Whenever you encounter an issue, our professional technical support team will assist you remotely to resolve the problem.
Upgrade Options
For customers placing bulk orders, we offer free on-site technical support services, including comprehensive training and equipment commissioning. This ensures your team can operate the equipment proficiently and maximize its performance.
Ultimate Support
In the event of a major malfunction, we will coordinate with local engineers to provide on-site service within 48 hours (travel expenses to be borne by the customer). Our goal is to restore equipment to normal operation as quickly as possible, minimizing the impact on your business.
It is worth emphasizing that after receiving our training, the proportion of overseas buyers requiring on-site support for equipment is less than 1%. This fully demonstrates the effectiveness of our training and the reliability of our equipment.
In summary, no matter where you are, we are committed to providing you with comprehensive after-sales support to ensure your equipment operates stably and safeguards your business.
Phone:+86 -13661714060
Email:kliu@jiechi.com
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