How is after-sales support handled for overseas customers?

We understand that after-sales support is an important consideration for you. While standard sales do not include routine after-sales support to maintain price competitiveness, we have established a comprehensive support system: all equipment is tested and video-inspected before shipment to ensure basic reliability.

We also offer tiered after-sales support to ensure you always have control:

• Basic Support: We will always provide remote support with a rapid response within 12 hours.

• Upgrade Option: For large-volume orders, our company provides a free technical team on-site for 3 days (training + equipment calibration).  

• Ultimate Support: In case of major issues, we will coordinate local engineers to visit on-site within 48 hours (travel expenses to be borne by the customer).  

It is worth emphasizing that, after our training, less than 1% of overseas buyers require on-site support for their equipment.